Thank you for choosing an office chair from MARTY BROOKSIDE LLC. To ensure your satisfaction with your purchase, we have the following return and refund policy:

Return Request: Customers have the right to return goods within 30 days of receipt. Please ensure the product and its packaging are intact when submitting a return request.

Return Conditions:

The product must be unused, in its original packaging, and include all accessories.

In case of manufacturing defects or damage, customers should contact customer service within 7 days of receiving the goods and provide relevant photos for our processing.

Return Process:

Please contact our customer service team, stating the reason for the return and providing your order number and purchase information.

Our customer service team will provide you with a Return Authorization Code (RMA) and specific return instructions.

Please return the goods and the Return Authorization Code together.

Address: 347 NE HOLMAN ST, PORTLAND, OR 97211

Refund Processing: Once we receive the returned goods and confirm that they meet the return conditions, we will process your refund within 10 business days. Refunds will be returned via the original payment method. The exact arrival time may vary depending on the bank or payment institution.

Return Shipping Costs: If the return is due to customer reasons (e.g., dislike, incorrect size), the customer is responsible for the return shipping costs. If the return is due to product defects or incorrect shipment, our company will cover the return shipping costs.

Contact Us: For any questions or further assistance, please contact us through our website or customer service email. We will reply as soon as possible.

Thank you for your trust and support of MARTY BROOKSIDE LLC. We look forward to providing you with excellent service.